Your Data, Handled with Care

This Privacy Policy explains how Cofellow collects, uses, stores, shares, and protects personal information when you use our website, applications, and related services.

Effective date: February 28, 2026

Data We Collect

Account details, verification information, profile content, communications, payment-related records, and platform activity.

How We Use Data

To provide services, verify identities, prevent abuse, process transactions, communicate updates, and improve platform quality.

Protection Controls

Encryption, access control, logging, fraud checks, and operational safeguards are used to reduce unauthorized access and misuse.

1. Information We Collect

We collect information you provide directly (for example, name, email, phone, role, profile details, and verification documents), information created through usage (for example, contracts, messages, milestones, and transaction records), and technical data such as device, browser, and IP address.

Cookies and similar technologies: We use cookies, web beacons, and similar tracking technologies to enhance your experience, analyze platform usage, remember preferences, and support security features. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect platform functionality. For more details, please see our Cookies Policy.

2. How We Use Information

We use personal information to deliver core services, support identity verification, administer escrow and payment workflows, monitor platform integrity, respond to support requests, and comply with legal or regulatory obligations.

3. Legal Bases and Consent

Depending on your location, our processing may rely on contract performance, legal obligations, legitimate interests, or consent. Where consent is required, you can withdraw consent where applicable, subject to lawful limits.

4. Sharing and Disclosure

We share information with service providers that support platform operations (for example infrastructure, verification, and communications), and where required by law, court order, or legitimate safety and fraud-prevention needs.

Payments are processed by licensed third-party payment providers (such as Paystack), and identity checks may be handled by third-party verification partners. We only share data needed for those services, and those providers process data under their own privacy terms.

5. Data Retention

We retain information for as long as required to provide services, resolve disputes, maintain business records, enforce agreements, and satisfy legal or compliance obligations.

6. Your Rights

You may request access, correction, deletion, or limitation of personal information where applicable by law. You may also update certain profile details directly in your account settings.

7. International Transfers

If data is processed across regions, we apply reasonable safeguards designed to preserve confidentiality and integrity.

8. Changes to This Policy

We may update this policy from time to time. Material updates may be communicated by platform notice, email, or updated effective date.

9. Nigeria Data Protection Act (NDPA) Compliance

Cofellow complies with the Nigeria Data Protection Act, 2023. You have the right to lodge a complaint with the Nigeria Data Protection Commission (NDPC) if you believe your data has been mishandled.

10. Contact

For privacy requests: [email protected].